by Nina & Simone
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Privacy Policy

Town Homes Milano

Last Updated: December 2024

1. INTRODUCTION

Town Homes Milano is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and Italian data protection laws.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. DATA CONTROLLER

Town Homes Milano
Immobiliare Diogene SRL, Via Palermo, 8, 20121 Milano
Email: immobiliarediogene@gmail.com

3. WHAT INFORMATION WE COLLECT

3.1 Information You Provide to Us

Booking Information:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Date of birth
  • Nationality
  • Passport/ID number (required by Italian law for guest registration)
  • Payment information (processed securely by our payment providers)


Communication Information:

  • Messages sent through our website, email, or messaging platforms
  • Preferences and special requests
  • Feedback and reviews

3.2 Information We Collect Automatically

Website Usage Data:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information
  • Cookies (see Section 8)

3.3 Information from Third Parties

If you book through platforms like Airbnb or Booking.com, we may receive your information from these third parties in accordance with their privacy policies.

4. HOW WE USE YOUR INFORMATION

4.1 Legal Basis for Processing

We process your personal data on the following legal bases:

Contract Performance: To fulfill our booking contract with you

Legal Obligation: To comply with Italian tax and tourist registration laws

Legitimate Interests: To improve our services and communicate with you

Consent: For marketing communications (where required)

4.2 Purposes of Processing

We use your information to:

Essential Services:

  • Process and manage your booking
  • Communicate check-in instructions and stay information
  • Provide customer support
  • Process payments and issue invoices
  • Comply with legal obligations (tourist tax reporting, guest registration)

Service Improvement:

  • Analyze website usage to improve user experience
  • Respond to inquiries and feedback
  • Maintain security and prevent fraud
  • Resolve disputes

Marketing (With Your Consent):

  • Send newsletters and promotional offers
  • Share updates about our properties and services
  • Request reviews and testimonials

5. LEGAL REQUIREMENTS

5.1 Italian Tourist Registration

Under Italian law (Article 109 of the Royal Decree 18/06/1931 n. 773), we are required to:

  • Collect identification information from all guests
  • Report guest information to local authorities (Questura)
  • Collect and remit tourist tax (tassa di soggiorno)

This information is transmitted to Italian authorities through the Alloggiati Web portal.

5.2 Tax Compliance

We maintain records of bookings and payments for tax purposes as required by Italian law.

6. WHO WE SHARE YOUR INFORMATION WITH

We may share your personal data with:

6.1 Service Providers

  • Payment Processors: To process secure payments (they do not store your full payment details)
  • Booking Platforms: Airbnb, Booking.com, etc. (if you book through these channels)
  • Email Service Providers: To send booking confirmations and communications
  • Website Hosting: To maintain our website

6.2 Legal Authorities

  • Italian Police (Questura): Guest registration as required by law
  • Tax Authorities: For tax compliance
  • Law Enforcement: If required by law or to protect our rights

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

6.4 With Your Consent

We may share information with third parties when you have given explicit consent.
We do not sell your personal data to third parties.

7. INTERNATIONAL DATA TRANSFERS

Your data is primarily stored and processed within the European Union. If data is transferred outside the EU, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or Privacy Shield certification).

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

8.2 Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Enable booking system and secure areas
  • Cannot be disabled without affecting website performance

Analytics Cookies:

  • Help us understand how visitors use our website
  • Allow us to improve user experience
  • Example: Google Analytics

Marketing Cookies:

  • Track visits across websites
  • Enable targeted advertising
  • Used only with your consent

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

For more information about cookies and how to manage them, visit: www.allaboutcookies.org

9. HOW LONG WE KEEP YOUR INFORMATION

We retain your personal data only as long as necessary:

Booking Information:

  • During your stay and for 10 years after (Italian tax law requirement)

Marketing Information:

  • Until you withdraw consent or we no longer have a legitimate interest

Website Usage Data:

  • Typically 12-24 months

Legal Obligations:

  • As required by law (e.g., accounting records for 10 years)

10. YOUR RIGHTS UNDER GDPR

You have the following rights regarding your personal data:

10.1 Right to Access

Request a copy of the personal data we hold about you.

10.2 Right to Rectification

Request correction of inaccurate or incomplete data.

10.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data (subject to legal obligations).

10.4 Right to Restrict Processing

Request limitation of how we use your data.

10.5 Right to Data Portability

Request transfer of your data to another service provider.

10.6 Right to Object

Object to processing based on legitimate interests or for marketing purposes.

10.7 Right to Withdraw Consent

Withdraw consent for marketing communications at any time.

10.8 Right to Lodge a Complaint

File a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali):

11. HOW TO EXERCISE YOUR RIGHTS

To exercise any of your rights, please contact us:

Email: immobiliarediogene@gmail.com

Subject Line: “Privacy Rights Request”

Please include:

  • Your full name
  • Email address used for booking
  • Specific right you wish to exercise
  • Any relevant booking reference numbers

We will respond to your request within 30 days.

12. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure password-protected systems
  • Limited access to personal data (only authorized staff)
  • Regular security assessments
  • Secure disposal of data when no longer needed

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

13. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you are a parent/guardian and believe your child has provided us with personal data, please contact us.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

15. MARKETING COMMUNICATIONS

15.1 Newsletter and Updates

With your consent, we may send you:

  • Special offers and promotions
  • Updates about our properties
  • Travel tips and local recommendations

15.2 Unsubscribe

You can unsubscribe from marketing communications at any time by:

  • Clicking “unsubscribe” in any marketing email
  • Contacting us at immobiliarediogene@gmail.com
  • Updating your preferences in your account (if applicable)

Note: You will still receive essential booking-related communications (confirmations, check-in instructions, etc.) even if you unsubscribe from marketing.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated via email.

Your continued use of our services after changes constitutes acceptance of the updated policy.

17. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Town Homes Milano

Immobiliare Diogene SRL, Via Palermo, 8, 20121 Milano

Email: immobiliarediogene@gmail.com

Website: www.townhomesmilano.com

For immediate assistance during your stay, contact details will be provided in your check-in instructions.

18. CONSENT

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

Thank you for trusting Town Homes Milano with your personal information.
Nina & Simone, Rossana, and Sara

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